Customer Care Representative

Job Title: International Voice Process Executive

Location: Bangalore, Mumbai, Pune

Work Mode: Work from Office (WFO)

Shift Timings: 6:30 PM to 6:30 AM (9-hour rotational shifts, including

weekends with rotational offs)

Experience: 0 to 5 Years

Education: Any Graduate/ 12th pass

About the Role

Join a high-performing team that delivers world-class customer support. As an

International Voice Process Executive, you will connect with customers across

the globe, address their queries, and ensure a seamless service experience.

Key Responsibilities

•

Handle inbound and outbound calls from international clients

•

Provide effective and empathetic customer service

•

Maintain detailed and accurate call records in CRM systems

•

Resolve customer queries and escalate when necessary

•

Adhere to shift schedules aligned with international time zones

Desired Candidate Profile

•

Fluency in English with clear verbal communication

•

Basic computer proficiency and ability to multitask

•

Customer-oriented mindset with patience and empathy

•

Willingness to work rotational night shifts

•

Open to both freshers and experienced candidates

Selection Process

•

Versant Assessment

•

Two HR Interview Rounds

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹43000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., ALCHEMY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 25 Customer Care Representative at ALCHEMY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.