Customer Care Representative

Job Title: Service Executive – Customer Support

Location: Thane HO

Job Summary:

We are looking for a dedicated and customer-focused Service Executive who has relevant experience in healthcare field to join our support team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond promptly to customer queries via phone, email, or chat.

Provide accurate, valid, and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain records of customer interactions, process customer accounts, and file documents.

Coordinate with internal departments to resolve customer issues.

Follow communication procedures, guidelines, and policies.

Identify and assess customers’ needs to achieve satisfaction.

Create weekly dashboard for customer complaint issues and resolution.Requirements:

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Minimum qualification: graduation in any healthcare domain (preferred).

Language proficiency: Good English communication and technically sound

Work Schedule:

e.g., Monday to Saturday, 9 AM – 6 PM

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be All Education levels and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹34000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., ADVISEBEE INNOVATIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 2 Customer Care Representative at ADVISEBEE INNOVATIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.