Customer Care Officer

18,000 - 22,000 /month

Victa Earlyjobs Technologies Private Limited

Kadubeesanahalli, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Support Executive – Flipkart Process

Job Category: BPO / Voice Process

Shift Timings: Rotational Shifts

Employment Type: Full-Time

Work Type: Work from Office

Job Description:

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

Handle customer queries and complaints via calls professionally and promptly
Maintain service quality as per Flipkart standards
Ensure quick resolution and customer satisfaction in every interaction
Update call records and maintain accurate documentation
Coordinate with internal teams to ensure issue closure
Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

Minimum education: 12th pass (Higher Secondary) or above
Minimum 1 year of experience in any field/domain
Strong fluency in both English and Hindi (verbal communication)
Must be willing to work in rotational shifts
Immediate joiners will be given priority

Salary & Benefits:

CTC: ₹26,000/month
Take-Home Salary: ₹22,000/month
Attendance Bonus: ₹3,500/month
Performance Incentives: Up to ₹80,000/month based on KPIs

Interview Process (Online):

HR Screening Round
Versant Test (Level 5 qualification mandatory)
Operations Round
Client Round (Final Selection)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Officer job

Can freshers or experienced candidates apply for this Customer Care Officer role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Officer role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Officer job ranges between ₹18,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kadubeesanahalli, Bangalore.
How many vacancies are there for this Customer Care Officer job?
Ans : There are 50 vacancies for this Customer Care Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Officer job?
Ans : As a Customer Care Officer, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Officer position is Kadubeesanahalli, Bangalore.
Who is the right fit for this Customer Care Officer job?
Ans : A candidate having skills like Domestic Calling with 0-2 years of experience is the right fit for this Customer Care Officer job.
What makes this Customer Care Officer job a good opportunity?
Ans : This Customer Care Officer job is a good opportunity as it offers a salary between ₹18,000-₹22,000 per month. This is a Full Time job and has 50 openings.