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Customer Care Officer

salary 16,000 - 26,000 /month
company-logo
job companySbm Bank (india) Limited
job location Sakinaka, Mumbai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF, Medical Benefits
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Officer to join our team at Sbm Bank (india) Limited. The role offers ₹ 16,000 - ₹ 26,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Officer job

  1. Can freshers or experienced candidates apply for this Customer Care Officer role?
    Ans : Candidates who have a Graduate and above qualification with 0-7 years of experience can apply for this Customer Care Officer role.
  2. What salary is offered for this Customer Care Officer job?
    Ans : The salary for this Customer Care Officer job ranges between ₹16,000-₹26,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Officer job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sakinaka, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 0-7 years of experience can apply for this Customer Care Officer job. Only male candidates can apply.
  7. What does the role of Customer Care Officer involve?
    Ans : As a Customer Care Officer, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Officer job is located in Sakinaka, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling along with 0-7 years of experience is ideal for this Customer Care Officer job.
  10. Why should you apply for this Customer Care Officer job?
    Ans : This Customer Care Officer job offers a salary between ₹16,000-₹26,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 26000

Regional Languages

Hindi

Contact Person

Sonali Kashyap
Posted a day ago
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