Customer Care Officer

Job Opening – Team Leader (Customer Care)

Department: Customer Care
No. of Vacancies: 2
Location: Dunlop, Kolkata
Salary Offered: ₹20,000 – ₹25,000 per month
Reason for Vacancy: New Position
Work Shifts: Rotational shifts including weekends & holidays (as per business requirement)

Qualification Requirements

• Graduate in any discipline (Hospitality, Management, or Commerce preferred)

Age Limit

• 25–33 years

• Female candidates preferred

Experience Required

• 3–5 years of experience in a voice-based customer care setup, preferably in:

  • Transport

  • Travel

  • Service sector

• Team handling experience is a must

Key Skills

• Strong verbal communication skills in Hindi and English

• Excellent listening, problem-solving & conflict-resolution ability

• Good leadership and team management skills

• Ability to multitask and stay calm under pressure

• Basic computer knowledge (MS Office, CRM, call monitoring tools)

Expected Date of Joining

• After completing proper relieving formalities from the current/last organization

• Position under: Customer Care Manager / Head of Operations

Job Description – Team Leader (Customer Care)

Key Responsibilities:

• Supervise and guide a team of voice executives handling inbound and outbound calls

• Monitor call quality, service levels, and adherence to company standards

• Handle escalated customer queries and ensure timely resolution

• Train and motivate the team on communication skills, product knowledge, and customer handling

• Coordinate with operations, ticketing, and depot teams for real-time issue resolution

• Analyze daily call reports and share insights to improve customer satisfaction

• Ensure accurate information flow regarding schedules, cancellations, and booking procedures

• Maintain discipline, punctuality, and overall team performance

• Prepare performance reviews and recommend improvement plans

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Care Officer job

1. What is the eligibility criteria to apply for this Customer Care Officer job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Officer job?
   Ans: This Customer Care Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Officer job?
   Ans: No, there is no fee applicable for applying this Customer Care Officer job and during the employment with the company, i.e., Options & Ideas.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Officer role?
   Ans: There is an immediate opening of 2 Customer Care Officer at Options & Ideas
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Officer job?
   Ans: This Customer Care Officer job has Day Shift.