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Customer Care Officer

salary 22,000 - 25,000 /month
company-logo
job companyFive Splash Infotech Private Limited
job location Sector 62 Noida, Noida
job experience6 - 60 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Day Shift

Job Description

HIRING – INTERNATIONAL E-COMMERCE | EMAIL SUPPORT

Position: Email Support Executive

Process: International E-Commerce – UAE

Location: Sector 62, Noida

Work Mode: Work From Office

Salary: ₹22,000 – ₹25,000 In-Hand/Month

Experience: 6 Months – 1 Year in international e-commerce process

Working Days: 5 Days

Week Off: 2 Rotational Offs

Shift: 9 Hours | Any shift between 10:00 AM – 11:00 PM

Open Positions: 10

Joining: Immediate
Job description :

We are looking for Email Support Executives to join our International E-Commerce process. The role involves handling customer queries via email and providing accurate, professional and timely resolutions.

Key Responsibilities:

• Handle customer queries through email for an International E-Commerce process.

• Understand customer concerns and provide appropriate resolutions.

• Draft clear, professional and grammatically correct emails.

• Ensure timely and accurate responses to customer queries.

• Maintain a customer-centric approach while resolving issues.

• Follow process guidelines and maintain quality standards.

CANDIDATE REQUIREMENTS

• 6 months – 1 year of experience in International BPO / E-Commerce / Email Support / Customer Service.

• Excellent written and verbal English communication skills.

• Strong knowledge of professional email writing.

• Good customer-handling and problem-solving skills.

• Basic to good understanding of E-Commerce processes.

• International BPO/E-Commerce experience will be preferred.

• Immediate joiners are preferred.

WHY JOIN?

✓ International E-Commerce Process

✓ 5 Days Working

✓ 2 Rotational Week Offs

✓ ₹22K–₹25K In-Hand Salary

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Care Officer job

  1. What qualifications and experience are required for this Customer Care Officer position?
    Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like International Calling, Non-voice/Chat Process.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Officer job ranges between ₹22,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Officer job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Officer job?
    Ans : As a Customer Care Officer, key responsibilities include skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Officer job is located in Sector 62 Noida, Noida.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Customer Care Officer job.
  10. Why should you apply for this Customer Care Officer job?
    Ans : This Customer Care Officer job offers a salary between ₹22,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Non-voice/Chat Process, International Calling, Ecommerce experience, Blended process, International process

Shift

Day

Contract Job

No

Salary

₹ 22000 - ₹ 25000

English Proficiency

Yes

Contact Person

Jaisika

Interview Address

Sector 62, Noida, Sector 62, Noida
Posted 10 hours ago
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