Customer Care Manager

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Draft a job description of crm

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Job Title: Customer Relationship Manager (CRM)

Job Location: [Insert Location]

Department: Sales/Customer Service

Reports to: Head of Sales/Operations

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage and nurture relationships with existing and potential customers. The role requires excellent communication skills and a passion for delivering outstanding customer service to enhance client satisfaction and company growth.

Key Responsibilities:

Build and maintain strong relationships with customers to foster loyalty and repeat business.

Act as the main point of contact for key clients – handling inquiries, feedback, and complaints promptly.

Understand customer needs and provide suitable solutions & services.

Coordinate with internal departments (sales, marketing, logistics, finance, etc.) to ensure seamless customer experience.

Track customer interactions and maintain updated CRM databases & records.

Generate and share regular reports on customer feedback, sales performance, and opportunities.

Identify new business opportunities with existing clients and support onboarding of new customers.

Develop strategies to improve customer experience and reduce churn rate.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Jabalpur.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., WOW CERAMICS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 2 Customer Care Manager at WOW CERAMICS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.