Customer Care Manager

We are hiring a Customer Support Manager to lead our customer support team and ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

• Manage and guide the customer support team.

• Handle escalated customer complaints or complex queries.

• Monitor performance metrics and improve support processes.

• Coordinate with logistics, operations, and sales teams for seamless communication.

• Implement customer service policies and procedures.

• Maintain CRM systems and prepare daily/weekly reports.

• Train and develop team members for better performance.

Requirements:

• Proven experience as a Customer Support Manager or similar role.

• Strong leadership, communication, and interpersonal skills.

• Ability to work in a fast-paced logistics environment.

• Proficient in MS Office and CRM tools.

• Bachelor's degree preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Post Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., TRUSTUS LOGISTICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at TRUSTUS LOGISTICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.