Customer Care Manager

25,000 - 30,000 /month

Sunday The Spa

1st Block Koramangala, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Post Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Care Manager to join our team at Ina Elite. The role offers ₹25,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Post Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Manager job

What skills and experience do you need for this Customer Care Manager job?
Ans : To apply for this Customer Care Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Care Manager position.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 1st Block Koramangala, Bangalore.
How many vacancies are there for this Customer Care Manager job?
Ans : There are 2 vacancies for this Customer Care Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Manager, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Care Manager position is 1st Block Koramangala, Bangalore.
Who is the right fit for this Customer Care Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-5 years of experience is the right fit for this Customer Care Manager job.
What makes this Customer Care Manager job a good opportunity?
Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 2 openings.