Customer Care Manager

A Customer Relationship Management (CRM) Manager oversees customer data, drives retention strategies, and optimizes platforms like Salesforce or HubSpot to boost engagement. [1, 2, 3]

Key Responsibilities

• Platform Management: Configure and maintain CRM software, ensuring high data accuracy and smooth workflows.

• Campaign Execution: Plan and execute targeted email, SMS, and loyalty marketing campaigns.

• Customer Segmentation: Divide customer lists based on behavior, purchase history, and demographics.

• Data Analysis: Monitor key performance indicators (KPIs) like retention rate, churn reduction, and customer lifetime value.

• Cross-Functional Collaboration: Act as a bridge between the sales, marketing, and IT departments. [1, 2, 3, 4, 5]

Required Qualifications & Skills

• Education: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.

• Experience: 2 to 5 years of professional experience in CRM administration, digital marketing, or customer lifecycle management.

• Technical Skills: Proficiency in CRM tools (e.g., Salesforce, HubSpot, Microsoft Dynamics) and data analysis.

• Soft Skills: Strong communication, problem-solving, and project management abilities.

If you want to tailor this further, tell me:

• Are you looking for a CRM Manager (strategic) or a CRM Administrator (technical)?

• What industry is the role in (e.g., tech, retail, real estate)?

• Indeed

  CRM Manager Job Description [Updated for 2026] - Indeed

• Cutshort

  CRM Job Description

• Workable

  Crm Specialist Job Description [+2024 TEMPLATE]

Show all

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.