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Customer Care Manager

salary 35,000 - 40,000 /month
company-logo
job companyMnl Gluck Services Private Limited
job location Andheri (West), Mumbai
job experience1 - 6+ years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift

Job Description

We are looking for a Customer Care Manager to join our team at Mnl Gluck Services Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to manufacturing. The role offers an attractive in-hand salary of ₹35,000 - ₹40,000 and opportunities for growth.

Key Responsibilities:



  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Manager job

  1. What skills and experience do you need for this Customer Care Manager job?
    Ans : To apply for this Customer Care Manager job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
  2. What salary is offered for this Customer Care Manager job?
    Ans : The salary for this Customer Care Manager job ranges between ₹35,000-₹40,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Andheri (West), Mumbai.
  5. How many vacancies are there for this Customer Care Manager job?
    Ans : There is 1 vacancy for this Customer Care Manager role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Care Manager role. Only female candidates are eligible.
  7. What does the role of Customer Care Manager involve?
    Ans : As a Customer Care Manager, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Manager position is Andheri (West), Mumbai.
  9. Who is the right fit for this Customer Care Manager job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Care Manager job.
  10. What makes this Customer Care Manager job a good opportunity?
    Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹35,000-₹40,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Non-voice/Chat Process, Query Resolution, CRM SOFTWARE, GOOD COMMUNICATION SKILLS

Shift

Day

Contract Job

No

Salary

₹ 35000 - ₹ 40000

Contact Person

Chitra

Interview Address

Andheri West, Andheri (West), Mumbai
Posted 18 hours ago
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