Customer Care Manager

15,000 - 50,000 /month*

Max Life Insurance

Esplanade area, Kolkata

0 - 6 months Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Incentives included

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Languages: Hindi, Bengali

10th Pass and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Manager to join our team at Max Life Insurance. The role offers ₹15000 - ₹62000 and involves managing customer calls, delivering outstanding customer service related to life insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Manager job

What skills and experience do you need for this Customer Care Manager job?
Ans : To apply for this Customer Care Manager job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹50,000 per month in this Customer Care Manager position.
What shift and timings does this job follow?
Ans : This Customer Care Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Esplanade area, Kolkata.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Manager, you will work on skills like Domestic Calling, International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Care Manager job is located in Esplanade area, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Care Manager job.
Why should you apply for this Customer Care Manager job?
Ans : This Customer Care Manager job offers a salary between ₹15,000-₹50,000 per month. This is a Full Time opportunity and has 1 openings available.