Customer Care Manager

Luv Digital Media is hiring a Customer Care & Marketing Manager who can handle customer communication, order coordination, and basic marketing support.
This role requires discipline, honesty, long working hours, and the ability to manage repetitive customer interactions daily.

This is not a call-center role. It involves structured customer handling, follow-ups, and internal coordination.

🛠 Key Responsibilities

Customer Care

• Handle customer queries via WhatsApp, Telegram, email, or ticket system

• Provide clear updates on order status, delays, and service issues

• Resolve basic customer complaints professionally

• Maintain customer records and follow SOPs

• Ensure timely responses and proper follow-ups

Marketing Support

• Assist in promotional messaging and customer communication

• Share offers, updates, and service information to users

• Coordinate with internal team for campaigns and announcements

• Help in customer retention and repeat orders

⏱ Work Conditions

• Work From Home (office visit if required)

• 6 days/week

• 8–10 hours of active working time daily (breaks excluded)

• 30 min lunch + 30 min evening break

• Sunday off (extra pay if worked)

• No extra leaves

🎯 Performance Expectations

• Fast and professional customer response

• Ability to manage high chat volume daily

• Zero fake reporting or time-passing

• Customer satisfaction and task completion are key metrics

🎓 Eligibility Criteria

• Minimum qualification: 12th pass

• Laptop & stable WiFi mandatory

• Good Hindi communication

• Basic English reading & typing required

• Must be honest, patient, and a fast learner

• Must be comfortable handling repetitive customer conversations

💰 Salary & Growth

• Initial salary: ₹7,000 – ₹10,000

• Post performance review: ₹15,000 – ₹20,000 + incentives

• Long-term growth opportunity for consistent performers

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.