Customer Care Manager

ABOUT US: Auto Workforces is an Automotive staffing and recruitment services firm with an office in Zirakpur, Punjab (India) a part of the broader Auto Workforces Inc., a Canada-licensed automotive recruitment agency that connects skilled talent with automotive employers, particularly in automotive service centres and dealerships. Our trusted partner dealerships across North India, including leading brands such as Maruti Suzuki, Kia, Volkswagen, Audi, Bajaj, Citroën, Tata, Honda, Ford, and Nexa across Punjab & Chandigarh Tricity

Job Opening: Customer Care Manager (CCM) / Assistant CCM – Service Department

We are hiring an experienced and customer-focused Customer Care Manager (CCM) or Assistant CCM to manage service-related customer experience, grievance handling, and CSI improvement at our automobile service department.

Job Title: Customer Care Manager (CCM) / Assistant CCM
No. of Openings: 4

Location: Jugiana, Ludhiana – 141010

• Candidates with Assistant CCM experience will be preferred at ₹25,000+

Experience Required:

• Minimum 5+ years' experience in service department customer care

• Prior Assistant CCM experience preferred

Candidate Requirement:

• Male candidate required

• Strong communication and customer-handling skills

Job Description:

The Customer Care Manager (CCM) / Assistant CCM will be responsible for managing customer experience in the service department, handling escalations and grievances, improving CSI scores, and coordinating closely with service advisors and workshop teams to ensure timely and effective resolution of customer concerns.

Roles & Responsibilities:

• Handle service-related customer concerns, complaints, and escalations

• Ensure timely resolution of customer issues with proper follow-up

• Monitor and improve Customer Satisfaction Index (CSI) scores

• Manage CRM follow-ups, callbacks, and customer retention activities

• Coordinate with service advisors, technicians, and workshop teams

• Analyze customer feedback and identify improvement areas

• Support service team to improve service quality and processes

• Prepare reports related to customer complaints, CSI, and retention

• Ensure professional communication and customer experience standards

Key Skills Required:

• Strong experience in service department customer handling

• Grievance management and escalation handling

• CRM management, CSI improvement & customer retention

• Excellent communication and problem-solving skills

• Coordination and team-support abilities
  Interested candidates must apply and join our growing team.

Let’s Make the Strongest World Automotive Community!

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.