Customer Care Executive

15,000 - 22,000 /month

Zenith Universal Llp

Ghatkopar (East), Mumbai

2 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi, Gujarati

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF

Aadhar Card, Bank Account

Job Description

Job Title: Telecaller / Service Coordinator – AC Service Company

Location: Mumbai

Job Type: Full-time

Job Summary

We are looking for a Telecaller / Service Coordinator to manage customer calls, service follow-ups, and technician scheduling for our AC service business. The candidate should have good communication skills, basic computer knowledge, and the ability to coordinate efficiently with customers and technicians.

Responsibilities

• Call customers for AC service follow-up and feedback

• Schedule and confirm technician appointments

• Handle incoming customer inquiries and complaints

• Coordinate with technicians regarding daily service visits

• Maintain customer records and update service status

• Send reminders and updates through calls and WhatsApp

• Ensure timely closure of service requests

• Maintain professionalism and customer satisfaction

Requirements

• Good communication skills in Hindi and English

• Basic knowledge of Excel, WhatsApp, and computer operations

• Ability to handle customer conversations politely

• Good coordination and follow-up skills

• Experience in customer service or telecalling preferred

• Experience in AC/appliance service industry is a plus

Working Hours

• 10:00 AM to 7:00 PM (adjustable as per company requirements)

Salary

• Based on experience and communication skills

Preferred Skills

• Customer handling

• Service scheduling

• Multitasking

• Team coordination

• Basic CRM/software handling

Additional Information

• Female candidates preferred (optional)

• Immediate joining preferred

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 2-7 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghatkopar (East), Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 2 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Ghatkopar (East), Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 2-7 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 2 openings.