Customer Care Executive

15,000 - 18,000 /month

Zeel Digital Solution

Thane West, Thane

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Description

### **Job Title: Customer Support Executive – Media Process (ZEE5)**

**Location:** Thane, Mumbai

**Salary Range:** ₹15,000 – ₹22,000 (In-hand/CTC based on experience)

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### **Job Summary:**

We are hiring Customer Support Executives for a Media Process supporting **ZEE5** users. The role involves handling customer queries related to subscriptions, streaming issues, account management, and general platform support via calls, chat, or email.

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### **Key Responsibilities:**

* Handle inbound/outbound customer interactions (calls/chat/email)

* Resolve customer queries related to:

* Subscription & billing issues

* Login / account access problems

* Video streaming / buffering issues

* Content-related inquiries

* Provide accurate and timely resolutions

* Maintain high customer satisfaction (CSAT) scores

* Document customer interactions in CRM systems

* Follow company policies and quality guidelines

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### **Eligibility Criteria:**

* Minimum Qualification: HSC (12th Pass) / Graduate

* Fresher & Experienced both can apply

* Basic to good English communication skills

* Hindi/Regional language proficiency preferred

* Basic computer knowledge required

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### **Skills Required:**

* Good communication & listening skills

* Problem-solving ability

* Customer handling skills

* Basic technical understanding (apps, mobile, OTT platforms)

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### **Work Details:**

* Rotational shifts (including weekends)

* 6 days working, 1 rotational week off

* Work from Office (Thane)

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### **Perks & Benefits:**

* Fixed salary + performance incentives

* PF & ESIC (as applicable)

* Paid training provided

* Career growth opportunities in media/OTT industry

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### **Preferred Candidate:**

* Immediate joiners

* Candidates with customer support/voice process experience preferred

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Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, International Calling, Non-voice/Chat Process along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 25 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, International Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Thane West, Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 25 openings.