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Customer Care Executive

salary 12,000 - 21,000 /month
company-logo
job companyYes Bank
job location OMR, Chennai
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time
contract Contract

Skills Required

Domestic Calling
Non-voice/Chat Process
Query Resolution
Computer Knowledge
International Calling

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Malayalam, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Rotational Shift
star
Job Benefits: Cab, Medical Benefits, PF, Insurance, Meal

Job Description

We are looking for a Customer Care Executive to join our team at Yes Bank. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹12,000 - ₹21,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

  1. What skills and experience do you need for this Customer Care Executive job?
    Ans : To apply for this Customer Care Executive job, candidates should have skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling along with 0-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹12,000-₹21,000 per month in this Customer Care Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in OMR, Chennai.
  5. How many vacancies are there for this Customer Care Executive job?
    Ans : There are 50 vacancies for this Customer Care Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Care Executive, you will work on skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Executive position is OMR, Chennai.
  9. Who is the right fit for this Customer Care Executive job?
    Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, International Calling with 0-7 years of experience is the right fit for this Customer Care Executive job.
  10. What makes this Customer Care Executive job a good opportunity?
    Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹12,000-₹21,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Telesales, Telecalling

Shift

Rotational

Contract Job

Yes

Salary

₹ 12000 - ₹ 21000

Regional Languages

Tamil, Malayalam

English Proficiency

Yes

Contact Person

Gokul
Posted 10+ days ago
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