Customer Care Executive

Job Title: Customer Support Executive
Company: Globiva
Location: Kolkata

Salary:

• Fresher: ₹14,000 per month (CTC)

• Experienced: Up to ₹18,000 per month (CTC) based on skills & experience

Job Type: Full-time (Rotational Shifts)

Job Description:

Globiva is hiring enthusiastic and customer-focused individuals for the role of Customer Support Executive. As a part of our dynamic support team, you will be responsible for handling customer queries, providing resolutions, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle inbound and outbound calls/emails/chats professionally.

• Resolve customer queries and provide accurate information.

• Maintain customer satisfaction by delivering quality service.

• Record and update customer information in the system.

• Follow standard operating procedures (SOPs) for issue resolution.

Requirements:

• Minimum Qualification: 12th Pass / Graduate (any stream).

• Good communication skills in English, Hindi, and Bengali.

• Basic computer knowledge and typing speed.

• Ability to work in rotational shifts (including night shifts).

• Positive attitude and willingness to learn.

Benefits:

• Competitive Salary: ₹14,000 – ₹18,000 (based on experience).

• Paid Leaves as per company policy.

• Growth and learning opportunities.

• Friendly and supportive work environment.

📌 Note: This role is open for both freshers and experienced candidates. Salary will be decided based on interview performance and prior experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹22000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WOODROCK INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at WOODROCK INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.