Customer Care Executive

We are looking for enthusiastic and customer-focused individuals to join our Customer Care team. As a Customer Care Executive, you will be the first point of contact for our customers, helping them with queries, complaints, and feedback. This role is ideal for freshers who are passionate about delivering a great customer experience.

Key Responsibilities:

• Handle incoming customer calls, emails, or chats in a professional manner.

• Resolve customer queries and complaints efficiently and accurately.

• Maintain a positive and empathetic attitude toward customers at all times.

• Escalate complex issues to the appropriate department when necessary.

• Keep records of customer interactions, comments, and complaints.

• Follow communication procedures, guidelines, and policies.

• Provide feedback on the efficiency of the customer service process.

Requirements:

• Excellent communication skills (verbal and written) in [English/Hindi/Local language – customize as per requirement].

• Basic computer knowledge and typing skills.

• Strong listening and problem-solving skills.

• Positive attitude, patience, and a customer-first approach.

• Willingness to work in rotational shifts (if applicable).

• Educational Qualification: Minimum 12th pass / Graduate in any stream.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WOODROCK INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at WOODROCK INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.