Customer Care Executive

Job Title: Customer Care Representative (Voice & Chat Process)

Location: IT Park, VNV Workspace, IT -41, Sahastradhara

Job Type: Full-time

Qualification: 12th Pass or Graduate

About Company

Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations

Summary

We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.

•Please note, this is a non-sales role—no outbound calls or sales targets involved.

Key Responsibilities:

• Handle incoming customer queries via voice and chat channels.

• Provide accurate, valid, and complete information by using the right tools and methods.

• Resolve customer issues promptly, ensuring a positive customer experience.

• Escalate complex issues to the appropriate department when necessary.

• Maintain records of customer interactions and follow-up as needed.

• Adhere to company policies and procedures during all customer interactions.

Requirements:

• Minimum qualification: 12th pass; graduates are preferred.

• Excellent verbal and written communication skills in English.

• Basic computer knowledge and typing skills.

• Ability to remain calm and courteous under pressure.

What We Offer:

• Competitive salary

• Friendly work environment

• No sales pressure or outbound calling

• Training and growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., WOODROCK INFOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 18 Customer Care Executive at WOODROCK INFOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.