Customer Care Executive

Job Title: Customer Care Executive
Job Type: Full-time
Shifts: Rotational Shifts (Including night shifts)

About Company

Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.

Summary

We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.

Please note, this is a non-sales role—no outbound calls or sales targets involved.

Key Responsibilities:

· Handle incoming customer queries.

· Provide accurate, valid, and complete information by using the right tools and methods.

· Resolve customer issues promptly, ensuring a positive customer experience.

· Escalate complex issues to the appropriate department when necessary.

Requirements:

· English is mandatory.

· Basic computer knowledge and typing skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.