Customer Care Executive

Position Title: Customer Experience Executive

Education: Graduate / Postgraduate

Location: Bengaluru

Role Description

This is a full-time, on-site role for a Customer Experience Executive. Role requires a meticulous and

customer-focused individual who will be responsible for managing online activities and providing

excellent customer experience.

Responsibilities

➢ Manage Inbound calls and outbound calls to resolve queries to perfection.

➢ Responding to customers on email and chats.

➢ Build sustainable relationships and trust with customer accounts through open and interactive

communication.

➢ Coordinate with Brand/Catalog teams to address incorrect catalog issues reported through

customer complaints.

➢ Collaborate with Operations to identify delays and implement solutions to resolve customer

pain points effectively.

➢ Provide accurate, valid, and complete information by using the right methods/tools.

➢ Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

➢ Follow communication procedures, guidelines, and policies.

➢ Take the extra mile to engage customers.

➢ Monitor and achieve key performance metrics such as response time, resolution time, and

customer satisfaction scores.

➢ Going beyond to not only meets but exceeds customer expectations and contributes to the

creation of exceptional customer satisfaction.Requirements:

➢ Bachelor’s degree in business, Fashion, E-commerce, Marketing, or related field.

➢ 0–1 year of relevant experience in customer support, site merchandising, or e-commerce

operations.

➢ Strong phone contact handling skills and active listening.

➢ Familiarity with CRM systems and practices.

➢ Customer orientation and ability to adapt/respond to distinct types of characters.

➢ Excellent communication and presentation skills.

➢ Ability to multitask, prioritize, and manage time effectively.

➢ Degree is mandatory.

➢ Hindi and English are mandatory.

➢ Retail and Ecommerce experience is an added advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.