Customer Care Executive

About the Role

As a Customer Service Associate, you’ll be part of the Outbound Voice team, making sales and collection calls to potential and existing customers. Your key responsibilities will include:

Key Responsibilities

Initiate outbound calls to promote Tata Motors products and follow up on collections

Explain product/service benefits clearly and persuasively

Handle payment reminders, disputes, and collection follow-ups

Accurately record customer details and update CRM or internal systems

Resolve inquiries and complaints with professionalism and empathy

Meet and exceed individual and team sales/collection targets

Candidate Profile

Education & Experience

12th pass or graduate in any discipline

Open to freshers and experienced candidates (0–5 years)

Language Requirements

Good command over written & spoken English

Fluency in Hindi and Marathi for effective customer interaction

Skills & Attributes

Strong verbal communication and listening skills

Customer‑centric mindset: confident, courteous, and empathetic

Able to thrive in a dynamic, process‑driven environment

Adaptable, quick learner with a positive attitude

Result‑oriented, with a focus on meeting targets and KPIs

Shift Details

Male candidates: Rotational shifts covering 24×7 operations

Female candidates: Day shifts (7 AM – 7 PM)

Six working days per week; no fixed weekly off (rotational)

Selection Process

HR Screening

Operations Interview

Client Interview

Final Assessment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at VICTA EARLYJOBS TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.