Customer Care Executive

Job Title: Telemarketing Executive

Job Overview

We are seeking an energetic, enthusiastic, and persuasive Telemarketing Executive to join our growing sales team. The ideal candidate will act as the first point of contact for prospective customers, responsible for generating interest, qualifying leads, and supporting the pre-sales process to build a strong sales pipeline for the senior sales team.

Key Responsibilities

1. Lead Generation

• Conduct outbound calls to identify and connect with potential customers.

• Introduce company products/services and generate initial interest.

• Perform cold calling activities to generate qualified leads.

• Achieve daily and monthly calling and lead generation targets.

2. Data Calling & CRM Management

• Work efficiently on assigned databases and call lists.

• Maintain and update customer information accurately in the CRM system.

• Verify customer details including contact information, requirements, and preferences.

• Ensure data accuracy and proper follow-up tracking.

3. Pre-Sales Support

• Qualify leads using BANT parameters (Budget, Authority, Need, Timeline).

• Handle initial customer queries and objections professionally.

• Coordinate and share qualified leads with the sales team for smooth handover and closure.

• Maintain proper documentation of conversations and follow-ups.

Eligibility Criteria

Education:

• 12th Pass with minimum 6 months of experience, OR

• Graduates (Any Stream) – Freshers can apply

Experience:

• 0 – 5 years (Prior BPO/Telecalling experience preferred)

Age:

• 18 – 30 years

Required Skills

• Excellent verbal communication skills

• Strong convincing and negotiation abilities

• Target-driven mindset with ability to handle rejection

• Basic knowledge of MS Excel and CRM tools

• Positive and confident attitude

Languages Required:

• English

• Hindi

• Marathi

Salary & Benefits

• ₹23,000 CTC per month

• Attractive performance-based incentives

• Career growth opportunities in the sales domain

• Skill development and training support

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.