Customer Care Executive

📢 HIRING – CUSTOMER SERVICE ASSOCIATE | INBOUND + UPSELLING

We are hiring Customer Service Associates for an Inbound Customer Support & Upselling Process. Candidates should have strong communication skills and be comfortable handling customer queries while identifying opportunities to upsell relevant products/services.

📍 Role: Customer Service Associate – Inbound/Upselling
🏢 Work Mode: Work from Office

🎓 Eligibility:
• Graduates – Freshers can apply
• Undergraduates – Minimum 12+ months of Customer Service experience

• Graduate Freshers (OR) Undergraduates with 12+ Months Customer Service Experience

🗣️ LANGUAGE REQUIREMENTS – MANDATORY

Bengali Speakers:
• Fluent Bengali or Odia communication is mandatory
• English communication mandatory

Punjabi Speakers:
• Fluent Punjabi communication is mandatory
• English communication mandatory

Odia Speakers:

• Fluent Odia communication is mandatory

• English communication mandatory

🎯 KEY RESPONSIBILITIES

✅ Handle inbound customer calls professionally
✅ Understand customer queries and provide appropriate solutions
✅ Maintain a high level of customer satisfaction
✅ Identify customer requirements and recommend suitable products/services
✅ Upsell relevant products/services wherever applicable
✅ Handle customer objections and queries effectively
✅ Maintain accurate records of customer interactions
✅ Meet daily/weekly/monthly performance targets
✅ Follow process guidelines and quality standards

📌 REQUIRED SKILLS

• Excellent communication skills in the required regional language
• Good customer-handling and problem-solving abilities
• Ability to understand customer needs and recommend suitable solutions
• Comfortable with upselling and achieving targets
• Positive attitude and willingness to learn
• Basic English communication will be an added advantage

📩 Interested candidates can share their updated resume to apply.

Note: Candidates must be fluent in the respective mandatory regional language.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.