Customer Care Executive

Job Title: Customer Support Executive – Flipkart Process

Job Category: BPO / Voice Process

Shift Timings: Rotational Shifts

Employment Type: Full-Time

Work Type: Work from Office

Job Description:

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

• Handle customer queries and complaints via calls professionally and promptly

• Maintain service quality as per Flipkart standards

• Ensure quick resolution and customer satisfaction in every interaction

• Update call records and maintain accurate documentation

• Coordinate with internal teams to ensure issue closure

• Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

• Minimum education: 12th pass (Higher Secondary) or above

• Minimum 1 year of experience in any field/domain

• Strong fluency in both English and Hindi (verbal communication)

• Must be willing to work in rotational shifts

• Immediate joiners will be given priority

Salary & Benefits:

• CTC: ₹26,000/month

• Take-Home Salary: ₹22,000/month

• Attendance Bonus: ₹3,500/month

• Performance Incentives: Up to ₹80,000/month based on KPIs

Interview Process (Online):

1. HR Screening Round

2. Versant Test (Level 5 qualification mandatory)

3. Operations Round

4. Client Round (Final Selection)

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.