Customer Care Executive

JOB DESCRIPTION – CUSTOMER CARE EXECUTIVE

Company: Teleperformance Global Services
Position: Customer Care Executive
Process: Voice / Customer Support
Industry: Banking / E-commerce / Telecom
Location: Bangalore / Multiple Locations

Key Responsibilities

• Handle inbound customer calls and provide professional customer support.

• Understand customer concerns and provide accurate solutions.

• Resolve queries related to accounts, payments, orders, billing, products, or services.

• Maintain a positive and professional conversation with customers.

• Follow company policies, quality standards, and process guidelines.

• Update customer information and interaction details in the CRM/system.

• Escalate complex issues to the appropriate department when required.

• Maintain good customer satisfaction and meet assigned performance targets.

• Follow data privacy and security procedures while handling customer information.

• Depending on the process, support may include cross-selling or up-selling relevant products/services.

Eligibility

• Qualification: Minimum 12th Pass / Graduate preferred.

• Experience: 0–2 years; Freshers can apply depending on the process.

• Communication: Good English communication skills.

• Knowledge of Hindi and regional languages will be an added advantage.

• Basic computer knowledge and typing skills required.

• Candidates should have good listening and problem-solving skills.

Required Skills

• Excellent verbal communication.

• Customer-handling skills.

• Positive attitude and willingness to learn.

• Ability to work under pressure and achieve targets.

• Basic knowledge of MS Office and computer applications.

• Good interpersonal and problem-solving abilities.

Shift & Work Environment

• Rotational shifts may apply depending on the process.

• Willingness to work weekends and rotational week-offs.

• Voice-based customer interaction.

• Training will be provided as per process requirements.

Documents Required

• Updated Resume

• Government ID proof

• Educational certificates

• Previous company experience/relieving documents, if applicable

Note: Exact qualification, salary, language, shift, and experience requirements can vary by Teleperformance client process and location.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.