Customer Care Executive

We are seeking enthusiastic and customer-focused Customer Care Executives to join our Voice and Sales Process teams. The role involves handling inbound and outbound customer calls, addressing inquiries, promoting products and services, and ensuring excellent customer satisfaction.

Candidates must be fluent in English and proficient in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada).

Eligibility Criteria

• Age: 18–30 years

• Excellent communication skills in English

• Proficiency in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada)

• Strong interpersonal and customer-handling skills

• Ability to understand customer needs and provide appropriate solutions

• Prior experience in customer service, telecalling, or sales is an added advantage

Key Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer inquiries and provide accurate information about products and services

• Resolve customer concerns and complaints efficiently

• Achieve assigned sales targets and key performance indicators (KPIs)

• Maintain high levels of customer satisfaction through effective communication and problem-solving

• Follow company policies, procedures, and quality standards

• Update customer information and call records accurately

Salary & Benefits

• Attractive performance-based incentives

• Comprehensive training and development programs

• Career growth and advancement opportunities

• Rotational weekly off

Preferred Skills

• Positive attitude and willingness to learn

• Good listening and negotiation skills

• Ability to work in a target-driven environment

• Basic computer knowledge

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.