Attend inbound calls from Airtel customers professionally.
Resolve customer queries related to mobile, broadband, DTH, recharge, billing, and service requests.
Provide accurate information regarding Airtel products, plans, and offers.
Register complaints and ensure timely resolution as per company guidelines.
Maintain high levels of customer satisfaction and service quality.
Update customer details and interaction records in CRM systems.
Follow call handling procedures and quality standards.
Identify opportunities for service upgrades and value-added services where applicable.
Meet productivity, quality, and attendance targets.