Job Summary

Varthana is looking for an Executive - Customer Experience who will be handling customer queries through inbound /outbound calls and emails and responding to & resolving their queries, requests, and complaints. The candidate will be ensuring high standards of service levels, process adherence, and customer satisfaction while interacting with customers and the team. The incumbent will also be working on new financial innovations, MS Office, CRM, telephony, IVR, and outbound and inbound call centers.

Key Role Deliverables

• Customer Engagement: 

  • Handling Customer interactions at inbound/outbound call center and email desk

  • Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines

  • Capturing correct and complete details of Customer interaction 

• Quality Service: 

  • Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis 

  • Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged

• Relationship Management: Building a solid relationship with the customers and with internal departments for collecting accurate data 

Preferred Profile

• Minimum Education Qualification: Graduation 

• 0 - 2 years of experience in Telecalling in the Banking / NBFC industry

• Understanding the local market is mandatory 

• Knowledge of the basics of MS Excel is preferred

• Influential communication skills in English, Hindi, Kannada, Tamil and Telugu

• Self-motivated, passionate about the domain, eager to learn new things, and takes initiative & challenges

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., VARTHANA FINANCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at VARTHANA FINANCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.