Customer Care Executive

CRE Service Due Remainder/Caller

1

Minimum office attendance should be 95%

2

Candidate is responsible for the NPS score target as per RIPL

3

Check the vehicle history at the time of calling to customer

4

Rescheduling for customers for their non-confirmation

5

Call the customer as per the calling script for N-7th day

6

Incoming call to be registered as an appointment for customers

7

Communication with Non-Contactable Customers.

8

Information on the Service Estimate Cost to the customer

9

Information of the Service Facility to customers like PIT STOP/Pick and Drop.

10

Appointment Confirmation call N-1 day

11

Service Advisor allocations

12

Prepare the daily appointment list on N-1day and share with SM/CRM/PARTS/Security.

13

No Show Customer follow-up and rescheduling

14

Maintaining all required reports as per the Care 2.0 SOP Process, such as the calling and appointment register, Daily SDR monitoring, SA Allocations, and pick-and-drop register.

15

Coordination with Pick and Drop drivers.

16

Maintaining all details and records of the pick and drop process.

17

Maintaining the KPI's as per the Care 2.0 target for SDR, P&D

18

Daily reporting to CRM and sharing the calling report in the official WhatsApp group.

Acceptance Signature

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Unnati Vehicles Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Unnati Vehicles Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.