Customer Care Executive

20,000 - 38,000 /month

Unison Enterprise Solutions

Thane (East), Thane

0 - 1 years Experience in Customer Support / TeleCaller

Replies in 24hrs

30 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab

Job Description

1. Job Description for Graduate Freshers

For freshers, the focus is on learning and execution. Companies look for candidates with high energy, excellent communication, and a "customer-first" attitude.

Key Responsibilities

Inquiry Management: Handle inbound/outbound calls, emails, or chats professionally.
Problem Resolution: Provide basic troubleshooting and resolve standard customer queries using the company's knowledge base.
Documentation: Accurately log every interaction in the CRM (Customer Relationship Management) system.
Learning: Complete intensive training on products, services, and soft skills.
KPI Adherence: Meet daily targets for call volume, average handling time (AHT), and quality scores.

Core Skills Required

Communication: Fluency in English and/or local languages.
Active Listening: Ability to understand customer pain points without interrupting.
Technical Literacy: Basic computer knowledge (typing, MS Office, navigating web browsers).
Patience: Staying calm and polite, even with frustrated customers.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹38000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Unison Enterprise Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 30 Customer Care Executive at Unison Enterprise Solutions
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Rotational Shift.