Customer Care Executive

Role: Customer Care Executive

We are hiring a dedicated Customer Care Executive for our Surat office to onboard new customers over phone calls and support existing users with any challenges they face on the Truck Hai platform.

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Key Responsibilities

• Make outbound calls to onboard new customers (shippers, brokers, fleet owners, and truckers).

• Guide users through registration and help them understand app/web features.

• Handle inbound calls related to bookings, load posting, trip updates, payments, and platform issues.

• Troubleshoot customer problems and coordinate with internal tech/operations for quick resolution.

• Maintain accurate call logs, follow-ups, and customer feedback records.

• Provide polite, clear, and solution-oriented communication at all times.

• Follow standard operating procedures for customer verification, onboarding, and issue handling.

• Share insights and suggestions to improve customer experience.

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Requirements

• Fluency in Hindi is mandatory; basic English or Gujarati is an advantage.

• Previous customer care/tele-calling experience preferred; freshers with strong communication skills may apply.

• Comfortable with high-volume calling and explaining processes clearly.

• Basic familiarity with mobile apps and web platforms.

• Strong problem-solving attitude with a customer-first approach.

• Ability to work from our Surat office at the mentioned address.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹9000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Truckhai Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Truckhai Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.