Telecaller

Job Title: Telecaller / Telecommunicator

Location: Surat

Experience: Fresher or up to 6 months experience

Employment Type: Full-time

Role Overview

We are looking for a confident and customer-oriented Telecaller / Telecommunication Executive who will be responsible for handling day-to-day communication with clients and customers. The role involves managing inbound and outbound calls, scheduling meetings, resolving customer queries, and maintaining accurate records in the CRM system.

This position is ideal for freshers or candidates with basic experience who have strong communication skills and are willing to learn and grow.

Key Responsibilities:

Handle inbound and outbound calls with clients and customers in a professional manner

Communicate clearly with clients to understand requirements and respond to queries

Schedule meetings, calls, and follow-ups for the internal team

Maintain regular communication with customers to ensure smooth coordination

Update and manage daily call records, follow-ups, and client details in the CRM system

Ensure accurate and timely data entry in CRM on a daily basis

Escalate complex queries to the concerned team or management when required

Maintain a positive and professional company image during all customer interactions

Follow communication scripts and company guidelines where applicable

Required Skills & Competencies:

Good verbal communication skills in English, Hindi, and local language (preferred)

Basic computer knowledge (MS Excel, email, CRM systems)

Ability to handle customer conversations confidently and politely

Good listening and coordination skills

Willingness to learn and adapt to new systems and processes

Who Can Apply

Freshers looking to start a career in communication or customer handling

Candidates with up to 6 months experience in telecalling, customer support, or coordination roles

Individuals with a positive attitude and customer-centric approach

Education

Minimum qualification: 12th Pass / Graduate (preferred)

What We Offer

• Training and guidance for freshers

• Friendly and supportive work environment

• Opportunity to grow into customer support or coordination roles

• Stable role with learning exposure

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.