Customer Care Executive

25,000 - 35,000 /month

Travinities

Malad (East), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

Roles & Responsibilities of a Customer Support Executive (CSE)

Handle customer queries and concerns through calls, chat, or email.
Provide accurate information about products and services.
Resolve customer issues in a timely and professional manner.
Maintain a high level of customer satisfaction.
Escalate complex issues to the concerned team when required.
Maintain records of customer interactions and transactions.
Follow company policies, processes, and quality standards.
Build positive relationships with customers through effective communication.
Meet productivity and performance targets.
Work collaboratively with team members and supervisors.
Handle both domestic and international customer support processes, as applicable.
Ensure a positive customer experience at every interaction.

Skills Required

Excellent communication skills
Problem-solving ability
Customer-focused approach
Basic computer knowledge
Ability to work in a fast-paced environment
Teamwork and adaptability

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹35,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (East), Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 25 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Malad (East), Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 25 openings.