Customer Care Executive

Role Definition

The role is designated to handle the below responsibilities and achieve the performance success indicators.

1. Virtual demo for applicable products: Receive the end customer requests and tele schedule the date/time for the virtual demo. Ensure to profile the customer in advance to answer core competence specific questions.

2.  End customer Queries (Install/Repairs): Receive end customer request through the email, whatsapp, tele voice call and promptly reply back the solution using the assigned platforms.

3.  Customer Resolutions (Install/repairs): Initiate end customer resolution process through technical intervention or commercial interventions after internal management approvals.

4.  Enquiry reports: Build dashboard reports based on the interactions and publish every week to Internal stake holders.

5.  Repair & Refurbish (on need): Weekly visit the warehouse to inspect, order spares, packing materials and oversee the service of the defective marked units to complete as “Fully Saleable” OR “Seconds Sales”.

6.  Process Documentation: Document responsibility driven processes to receive management approvals and document as per norms.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹37500 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., THE HUMAN CAPITAL EXCHANGE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at THE HUMAN CAPITAL EXCHANGE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.