Quality Analyst

QA - Customer Delight Team 

Responsibilities: 

•  Monitor and evaluate chats, and emails 100+ in a day to ensure quality standards are met.

• Identify areas of improvement and provide actionable feedback to agents.

• Prepare and share weekly/monthly quality reports

• Collaborate with training and operations teams to implement process improvements.

• Conduct calibration sessions, quality session , Dip check , TNI , BQM, CSAT & DSAT Analysis to ensure consistency in evaluations.

• Assist in updating quality guidelines and audit forms based on business needs .

Skills & Requirements:

• 1–3 years of experience in a QA role, preferably in a fintech , banking  environment.

• Strong analytical and communication skills , Fluent in Hindi and English is must 

• Candidates must graduate with any Stream

• Attention to detail and a proactive attitude toward problem-solving.

• Familiarity with QA tools and CRM systems and prepping the dashboards

• knowledge of Excel is must 

• Its a 7 days working shift with one rotational week off

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹33000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., SMARTCOIN FINANCIALS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 3 Quality Analyst at SMARTCOIN FINANCIALS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has Day Shift.