Customer Care Executive

24,000 - 30,000 /month

Teleperformance

Bank Colony, Agra

1 - 6+ years Experience in Customer Support / TeleCaller

90 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: PF

Job Description

We are looking for a Customer Care Executive to join our team at Teleperformance. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹24000 - ₹30000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience and skills like International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹24,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bank Colony, Agra.
How many openings are available for this position?
Ans : There are 90 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Bank Colony, Agra.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-7 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹24,000-₹30,000 per month. This is a Full Time opportunity and has 90 openings available.