Customer Care Executive

🚀 Hiring: Virtual Relationship Manager (VRM)

🌟 Start Your Career in Banking & Financial Services!

Are you a graduate with strong communication skills and an interest in building a career in banking, customer relationship management, and sales?

We are hiring Virtual Relationship Managers (VRMs) to join our banking team. As a VRM, you will manage customer relationships through digital channels, calls, and virtual interactions, understand customers' financial requirements, and recommend suitable banking products.

This is a great opportunity for fresh graduates looking to enter the banking sector and develop strong skills in sales, customer relationship management, and financial products.

💼 Role: Virtual Relationship Manager (VRM)

🎯 What You'll Do

Customer Relationship Management

• Connect with assigned customers through calls and digital channels.

• Understand customer requirements and provide appropriate banking solutions.

• Build and maintain strong, long-term customer relationships.

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries and complaints within defined timelines.

• Promote digital banking services and help customers adopt convenient digital solutions.

• Maintain accurate records of customer interactions in the CRM system.

• Focus on customer retention and provide an excellent overall experience.

💰 Sales & Business Development

• Achieve assigned sales and portfolio targets.

• Identify opportunities through customer profiling and relationship management.

• Cross-sell and up-sell relevant banking products such as:

  • TPP (Third-Party Products)

  • Asset Products

  • Credit/Debit Cards

  • Other banking and financial products

• Understand customer needs and recommend products based on eligibility.

• Follow up with customers and convert relevant sales opportunities.

• Monitor key account activities and provide timely reports.

📋 Process & Compliance

• Process customer requests and transactions accurately.

• Maintain proper documentation and update CRM records regularly.

• Follow all banking policies, regulatory requirements, and internal guidelines.

• Ensure complete compliance while recommending and processing products.

• Maintain high standards of service quality and professionalism.

🎓 Eligibility

• Qualification: Graduation in any stream

• Experience: Freshers can apply

• Preferred: 0–1 year of experience in banking, sales, customer service, or relationship management

• Strong interest in building a career in banking & financial services

🗣️ Language Requirements

English – Fluent & Mandatory

Along with English, proficiency in any ONE of the following languages is required:

Hindi | Tamil | Malayalam | Kannada

⭐ Key Skills We’re Looking For

• Excellent verbal and written communication

• Customer-focused approach

• Sales and persuasion skills

• Relationship-building ability

• Basic understanding of banking & financial products

• Comfortable handling customer calls

• Basic computer and CRM knowledge

• Target-oriented and result-driven mindset

• Ability to identify customer needs and recommend suitable solutions

🌱 Why Consider This Opportunity?

✨ Start your career in the banking & financial services industry
✨ Opportunity for fresh graduates
✨ Develop expertise in banking products & customer relationship management
✨ Build strong sales, communication, and professional skills
✨ Gain experience working with customers through digital banking channels
✨ Opportunity to grow within the banking and financial-services domain

📢 If you are confident, customer-oriented, and looking to build a long-term career in banking, this opportunity is for you!

Apply now and take the first step towards your banking career!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.