Customer Care Executive

10,000 - 50,000 /month

Tech Mahindra

Phase-3 Hinjewadi, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

What You'll Do
• Handle inbound customer interactions for international clients
• Assist customers with billing and account-related queries
• Explain billing cycles, due dates, taxes, service charges, Auto-Pay, and related information
• Record customer interactions accurately in the CRM system
• Coordinate with internal teams to ensure timely issue resolution

Preferred Qualifications
• Minimum 12 months of International Inbound Voice experience
• HSC (10+2) or Undergraduate candidates are eligible
• Experience in billing-related customer support is an advantage
• Excellent English communication skills
• Strong customer service and problem-solving abilities
• Comfortable working in a 24×7 rotational shift environment with a 5-day work week
• Maximum age: 40 years

Benefits
• Cab facility available within the hiring zone
• ₹500 deduction applicable for two-way pick-up and drop service
• Professional work environment
• Career growth opportunities

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹10,000-₹50,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-3 Hinjewadi, Pune.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Phase-3 Hinjewadi, Pune.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-7 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹10,000-₹50,000 per month. This is a Full Time job and has 50 openings.