Customer Care Representative

10,000 - 50,000 /month

Tech Mahindra

Phase-3 Hinjewadi, Pune

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Description

••💰 Salary:••

• ••12–17 months of experience:•• ₹4.4 – ₹4.5 LPA

• ••18+ months of experience:•• Up to ₹4.9 LPA

### ••Key Responsibilities:••

• Handle international inbound customer calls professionally

• Resolve billing-related queries and service concerns

• Explain billing cycles, due dates, service charges, taxes, prorated charges, Auto-Pay, and related topics

• Accurately document customer interactions in the CRM system

• Collaborate with internal teams to resolve customer issues efficiently

### ••Eligibility Criteria:••

• Minimum ••12 months•• of International Inbound Voice experience

• HSC (10+2) / Undergraduate candidates are eligible

• Experience in billing-related customer support preferred

• Excellent English communication skills

• Strong customer service, problem-solving, and multitasking abilities

• Maximum age: ••40 years••

• Comfortable working in ••24×7 rotational shifts•• with a ••5-day working week••

### ••Benefits:••

• Cab facility available within the hiring zone

• ₹500 deduction applicable for two-way pick-up and drop service

• Career growth opportunities

• Professional work environment

### ••Selection Process:••

• Walk-in Interview (••Tracker Required••)

• HR Interview

• Operations / UAT Round

• SHL Assessment (••Minimum B2 score required••)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹10,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-3 Hinjewadi, Pune.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Representative job?
Ans : As a Customer Care Representative, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Representative job is located in Phase-3 Hinjewadi, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹10,000-₹50,000 per month. This is a Full Time opportunity and has 50 openings available.