Customer Care Executive

Required skills and qualifications:

Strong written and verbal communication skills with neutral Indian Accent.

Ability to communicate calmly and diplomatically with patients & co-workers.

Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

Proficient in customer service

Active listening and comprehension skills

Strong customer service skills.

Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.

Language Combination required: English + Bengali, English + Hindi.

Exceptional phone manner

Patient centric and Excellent interpersonal and communication skills

Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

Be a self-starter with attention to detail.

Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

100% documentation

Quality & AHT to be maintained as per process requirement

Always be updated with the Process knowledge & daily updates

Should take initiatives & be flexible for the changes.

Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City

Employment Type: Permanent.

Process: Multilingual support for a Healthcare project

Educational mandate: any HSC / Graduate / Postgraduate can apply.

Shifts Allocated: Rotational day shift, any 10 hours working between 6 am to 9pm for females and 24/7 rotational for male employees.

Working days: 5 with 2 day rotational off.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Tech Mahindra.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Tech Mahindra
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.