Customer Care Executive

We are looking for a Job Title customer support to join our team Company Name Startek. The role offers In Hand Salary 16k to 23k and involves managing customer calls, delivering outstanding customer service related to BPO Industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Minimum Qualification Graduation and Experience Range 6M TO 2YRS. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Working Days week during the Shift Type shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.