A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 20,000 /month
Speshally Nhs Private Limited
Marol, Mumbai
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
Position: Customer Support Executive
Location: Marol, Andheri
Working Days: Mon-Sat
Shift Timings: 9:30 am - 6:30 pm
About the Company:
an innovative Agri-tech company based in Andheri, Marol, dedicated to leveraging technology to improve agricultural efficiency and productivity. We are seeking a dedicated professional to join our team and support our mission.
About the Role:
We are seeking a Customer Support Executive to join our team in Marol, Andheri. This role is essential in ensuring that our customers experience seamless service across all communication channels. As the first point of contact, you will handle inquiries, resolve issues, and deliver a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and outbound communications (calls, emails, and chats) to assist customers with their queries and concerns.
Respond promptly and professionally to customer inquiries, ensuring that their needs are met.
Provide accurate and clear information about the company’s products, services, and policies.
Escalate unresolved issues to relevant internal teams to ensure timely resolutions.
Maintain customer records by updating account information in the company’s system.
Ensure customer satisfaction through effective communication, problem-solving, and follow-up.
Immediate Joiners Preferred
