Customer Care Executive

Customer Handling

• Handle incoming and outgoing calls related to customer orders, feedback, and complaints.

• Resolve customer issues regarding product quality, availability, pricing, delivery, and service.

• Ensure timely escalation of unresolved complaints to the concerned department.

• Maintain polite, professional, and brand-aligned communication at all times.

Franchise Support

• Act as a single point of contact between Chicken Vicken franchise outlets and the corporate office.

• Assist franchise partners with operational queries, supply issues, and system-related concerns.

• Coordinate with logistics, production, and sales teams to ensure smooth franchise operations.

• Maintain records of franchise communications and issue resolutions.

Order & Service Coordination

• Monitor customer orders and ensure proper coordination with franchise outlets.

• Track service timelines and ensure adherence to service-level standards.

• Follow up with franchises to ensure closure of complaints and service requests.

Documentation & Reporting

• Maintain daily call logs, complaint registers, and feedback reports.

• Prepare MIS reports on customer complaints, resolution status, and franchise performance indicators.

• Share insights and recurring issues with management for process improvement.

Key Skills & Competencies

• Excellent verbal and written communication skills

• Strong problem-solving and customer-handling abilities

• Ability to manage multiple tasks under pressure

• Good coordination and follow-up skills

• Basic computer knowledge (MS Excel, CRM systems)

• Knowledge of food industry or QSR operations (preferred)

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.