Customer Care Executive

18,000 - 22,000 /month

Snapmint Credit Advisory Private Limited

Andheri (East), Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

3 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: Logistics

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Description for Customer Care Executive

About Snapmint:

Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million Customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle. India has over 300 million credit eligible consumers, yet fewer than 35 million actively use credit cards. Snapmint addresses this gap by offering a trusted, transparent alternative grounded in financial inclusion and ethical lending practices. Founded in 2017, Snapmint is a profitable, high-growth company doubling year-on-year. Our founding team, alumni of IIT Bombay and ISB, brings deep experience from companies like Oyo, Ola, Maruti Suzuki, and has successfully built and exited ventures in ad-tech, patent analytics, and bank-tech.We are building the future of responsible consumer finance, simple, transparent, and customer-first.

Who can Apply :

- Candidate with Good communication skills
- Knowledge of call handling, phone etiquette's & Basic Email writing skills
- Fluent in English, Hindi languages
- Basic knowledge of Excel ( Vlook-up, Pivot )
- HSC completed can apply, however Graduation will be preferred.
- Minimum 6months - 1 year of experience in customer service background.
- Experience of customer care / Logistics will be an added advantage.
- Immediate joiner will be preferred

Key Responsibilities:

- Make Outbound calls to Customer - Provide Information, collect required information from customers in Shipping and Delivery or Return related concerns.
- Tracking and reporting delayed shipment on Courier Website.
- Follow up with Courier team for Delivery
- Maintain Customer Records and Manage Database

Working days and Time:

6 days Work from Office.
10 AM to 7 PM

Location:

Andheri

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like Domestic Calling for this Customer Care Executive job offered by Snapmint Credit Advisory Private Limited in Andheri (East), Mumbai.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 3 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 3 openings available.