Customer Care Executive

Job Summary:

We are looking for a dedicated and customer-focused Customer Care Executive to handle inbound voice calls. The ideal candidate will be responsible for resolving customer queries, providing information about products/services, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a strong ability to handle high-pressure situations.

Key Responsibilities:

• Answer inbound calls from customers in a courteous and professional manner.

• Understand customer needs and provide appropriate solutions or redirect to the concerned department.

• Maintain accurate records of customer interactions and transactions.

• Resolve customer complaints efficiently and ensure customer satisfaction.

• Follow standard procedures and scripts as per company guidelines.

• Meet performance targets such as call handling time, resolution rate, and customer satisfaction scores.

• Provide product and service information as required.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹26000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SKYCOM JOBS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 24 Customer Care Executive at SKYCOM JOBS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.