Customer Care Executive

Job Title: Support Personnel

Department: Support / Customer Service

Location: Vashi

Reports to: Support Team Lead / Manager

Job Type: Internship

Job Summary:

We are seeking a dedicated and detail-oriented Support Personnel to join our team. The ideal

candidate will assist customers and internal teams by resolving issues, providing information, and

ensuring high levels of satisfaction through prompt and effective support. This role requires strong

communication skills, problem-solving abilities, and a proactive attitude.

Key Responsibilities:

 Respond to customer inquiries via email, phone, chat, or support ticket system in a timely

and professional manner.

 Troubleshoot and resolve issues related to products or services.

 Escalate complex problems to the appropriate team or supervisor when necessary.

 Maintain accurate records of customer interactions, issues, and resolutions.

 Follow up with customers to ensure full resolution of issues.

 Provide feedback to relevant departments to improve products, services, or processes.

 Participate in team meetings and training sessions to stay updated on products and support

procedures.

 Maintain confidentiality and data integrity in all interactions.

Requirements:

 Bachelor's degree

 Proven experience in a support, customer service, or helpdesk role is preferred.

 Excellent verbal and written communication skills.

 Ability to handle multiple tasks and prioritize effectively.

 Basic technical knowledge depending on industry (e.g., software, , , etc.)

 Strong interpersonal and problem-solving skills.

Working Conditions:

 May require early morning or weekend shifts depending on support hours

 In-office depending on company policy

Regards,
HR Srashti
Contact Number - 89626 77456

Mail ID - career@shreemahakal.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., SHREE MAHAKAL OUTSOURCING SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at SHREE MAHAKAL OUTSOURCING SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.