Customer Care Executive

13,500 - 19,500 /month*

Sfsa Secure Future Skill Academy Llp

Lalpur, Ranchi

₹2,000 incentives included

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Customer Service Telecaller – Job Description

Job Title: Customer Service Telecaller
Department: Customer Support / Call Center
Employment Type: Full-time / Part-time

Job Summary

We are looking for a Customer Service Telecaller to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide information about products or services. The ideal candidate should have excellent communication skills and a customer-focused attitude.

Key Responsibilities

Handle incoming and outgoing customer calls professionally
Provide accurate information about products, services, and policies
Resolve customer complaints and issues efficiently
Maintain records of customer interactions and transactions
Follow up with customers when necessary
Meet daily/weekly call targets and performance metrics
Build and maintain positive relationships with customers

Required Skills & Qualifications

Good verbal communication skills (Hindi/English or regional language)
Basic computer knowledge
Strong problem-solving ability
Ability to handle pressure and meet targets
Customer-oriented mindset
Minimum qualification: 12th pass / Graduate (preferred)

Preferred Skills

Previous experience in a call center or customer service role
Familiarity with CRM software
Active listening skills

Salary & Benefits

Fixed salary + incentives
Performance bonuses
Training and career growth opportunities
Friendly work environment

Working Hours

Flexible shifts / Rotational shifts
6 days working (depending on company policy)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹13,500-₹19,500 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lalpur, Ranchi.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 10 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Lalpur, Ranchi.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹13,500-₹19,500 per month. This is a Full Time job and has 10 openings.