Customer Care Executive

Customer Care Executive - Call Centre - Vikhroli About the Role: ● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. ● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS ● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority ● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. ● Needs to achieve monthly sales collection targets Requirements Key Result Areas: ● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) ● Ensure to maintain CRM quality standards in each customer communication. ● Adhere to the benchmark & SOP prescribed in the training. ● To Provide accurate information to all callers & resolve queries raised during the calls Competencies (Skills essential to the role): ● Attentiveness. ● Excellent telephone skills ● Clear communication skills ● Ability to use positive language. ● Time management skills and Good Typing speed ● Good interpersonal skills and ability to work with internal & external team ● Data Analysis Educational Qualification / Other Requirement: ● Graduation ● Liking for Telesales Role Type / Key working relationships: ● Individual Contributor ● Internal team ● External stakeholders Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Mid Level